Campaign, Payment and Refund Terms

Each accepted campaign stores the parties, brief, deliverables, service, total price, creator payout, timing, revisions, usage rights and the version of these terms. Messages do not change the agreement unless both sides clearly confirm the change inside SHOWT.

For a £100 campaign, the creator's connected Stripe account receives the direct charge, SHOWT receives its £20 application fee, and £80 is the creator's agreed payout. SHOWT pays the normal Stripe processing charge under the connected-account configuration.

The creator payout remains in the creator's Stripe balance until the campaign is approved and Stripe makes the funds available for bank payout.

An invitation can be withdrawn or declined before payment without a campaign charge. Once payment and work begin, cancellation depends on work already completed, costs incurred and the reason for cancellation.

The review window is 3 calendar days. Approval releases payout processing. An included revision pauses approval while the creator responds. A dispute must identify a material difference from the frozen agreement and provide evidence.

No response can result in automatic approval. Fraud, illegality, chargeback or a serious complaint can pause settlement despite approval.

Where a refund is approved, Stripe refunds the direct creator charge. SHOWT decides whether its application fee is also returned according to the reason, evidence and these terms.

A creator payout already sent to a bank does not prevent a valid refund or card dispute. The creator remains responsible for amounts Stripe recovers from the connected account.